At The Light Therapy Lounge, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, services, and communications. By using our site and services, you agree to the terms of this Privacy Policy.
We collect personal and health-related information that you provide directly to us through our website forms, intake questionnaires, booking platforms, or in-person consultations. This may include your name, contact details, appointment history, wellness concerns, and any data related to your nervous system assessments or treatment preferences.
We also collect technical data such as your IP address, browser type, and usage activity when you interact with our website. If you use our booking or messaging tools, additional information may be collected to support your experience.
We use the information we collect to:
We may also use anonymized data to improve service offerings or conduct internal research.
Our website and client systems may utilize third-party tools such as Google Forms, Fresha, and the NeuralChek software to collect and store your data securely. These platforms may use cookies and tracking technologies to enhance your experience. No sensitive health data is collected through cookies. You will be notified if we implement any analytics tracking that uses cookies.
We communicate with you through email, phone, and SMS for appointment confirmations, service reminders, and marketing promotions. We use trusted providers including OpenPhone, Fresha, and She Has Clients (High Level) to deliver these messages.
We do not share your opt-in or SMS consent with unrelated third parties. However, we may share your information with service providers who help us deliver messaging services—such as telecommunications vendors and platform providers. These providers are required to follow strict privacy and data handling practices. Your consent and messaging data will never be sold or used beyond the scope of our services.
You can opt out of SMS general or promotional messages at any time by replying “STOP” to a text message, contacting us directly, or updating your communication preferences within your Fresha client profile.
All payments are securely processed through platforms including Fresha, Stripe, Venmo, and Zelle. We do not store your financial information directly on our servers.
We offer select services to minors with verified parental or guardian consent. We do not knowingly collect personal information from children without proper authorization. If you believe we have collected such data in error, please contact us so we can delete it promptly.
We do not sell, rent, or share your personal information with third parties for their independent marketing purposes. Your information may be shared with trusted service providers or affiliates solely for business operations and service fulfillment under strict confidentiality terms.
As part of our commitment to protecting your personal and health-related information, The Light Therapy Lounge complies with the Health Insurance Portability and Accountability Act (HIPAA). Although we do not publish our Notice of Privacy Practices online, a copy is available upon request. Please contact us if you wish to review the notice outlining your rights and our responsibilities under HIPAA.
We take data protection seriously. Your information is stored using secure, HIPAA-compliant platforms, and we implement physical, technical, and administrative safeguards to protect it from unauthorized access, alteration, or disclosure.
As a California-based business, you have rights under the California Consumer Privacy Act (CCPA), including the right to:
To submit a privacy request, please contact us via email using the contact form on our website.
This Privacy Policy may be updated periodically to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page, and we encourage you to review this policy regularly.
If you have any questions about this Privacy Policy or our data practices, please contact:
The Light Therapy Lounge
27001 Moulton Parkway, Suite A204
Laguna Hills, California 92656
949-345-0029